Shipping policy

Thank you for shopping with Luvonetic. Below is everything you need to know about how we ship your order.

Shipping Locations

This shipping policy applies to orders shipped within the United States only.

Shipping Cost

Shipping is free on every order — no minimum purchase required.

Handling Time

Orders are processed and dispatched within 1–2 business days of purchase.

Transit Time

Once dispatched, delivery typically takes 6– 9 business days, depending on your location and the size of the item. 

Order Cut-Off Time

Orders placed before 6:00 PM Mountain Time (MT) begin processing the same business day. Orders placed after this time are processed on the next business day.

How Your Order Ships

Large structures (gazebos, pergolas, carports and large furniture sets) ship by freight carrier with curbside delivery. The carrier will call you in advance to arrange a delivery window. Please have someone available to receive the shipment — freight items are delivered to the curb, not carried inside or assembled.

Smaller items (replacement canopies, curtains, rugs, umbrellas, covers and accessories) ship by standard parcel carriers such as UPS, FedEx or USPS.

Delivery Confirmation & Order Tracking

You will receive a confirmation email with your tracking number as soon as your order leaves the warehouse. Tracking information may take up to 24 hours to become active.

Item Not Received

If your order has not arrived within the expected timeframe, contact us at support@luvonetic.com. We will open an investigation with the shipping carrier and keep you updated until it is resolved.

Lost Packages

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. Once the carrier confirms the package is lost, we will offer you a replacement (subject to stock availability) or a full refund — your choice, in accordance with U.S. consumer law.

Undelivered or Refused Packages

If a shipment is returned to us due to non-collection, refusal, or an incorrect address provided at checkout, additional shipping charges may apply for re-delivery.

Incorrect Address

If you need to correct your shipping address, contact us as soon as possible. Address changes may not be possible once the order has been dispatched. If an order is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of re-delivery.

Order Changes & Cancellations

You may change or cancel your order free of charge within 24 hours of placing it. After 24 hours, or once the order has shipped, please use our standard return process after the package arrives (see our Return & Refund Policy).

Delays Outside Our Control

Delivery times are estimates. Occasionally, delays occur for reasons beyond our reasonable control, such as severe weather, carrier disruptions, or high seasonal demand. If a significant delay occurs, we will contact you as soon as possible, and where applicable you may choose to cancel your order in accordance with U.S. consumer law. Your statutory rights remain unaffected.

Contact Information

Store: Luvonetic.com
Operated by: LUVONETIC LLC
Business address: 2232 Dell Range Blvd, Suite 303 #1047, Cheyenne, WY 82009, United States
Email: support@luvonetic.com
Phone: +1 (307) 445-3132
Support hours: Mon–Sun, 9am–6pm Mountain Time (MT)
Live chat: available on every page of our store