Refund policy
Return & Warranty Overview
We want you to be completely satisfied with your purchase. We offer a 30-day return policy along with a 12-month limited warranty on eligible items.
- Return Window: You have 30 days from the date you receive your item to request a standard return.
- Warranty Coverage: All eligible products come with a 12-month warranty covering manufacturing defects and quality issues from the date of purchase.
Eligibility for Returns
To be eligible for a standard 30-day return, your item must be
- Unused, unworn, and in the same condition as received.
- In the original packaging with all brand tags attached.
- Accompanied by the receipt or proof of purchase.
How to Initiate a Return or Warranty Claim
To start a return or report a warranty issue, please contact us at support@luvonetic.com. Return address: 2232 Dell Range Blvd Ste 303 #1047, Cheyenne, WY 82009, USA
Return Shipping Costs
- Customers are responsible for return shipping costs for standard returns or exchanges.
- Return shipping is FREE if the item arrives damaged, defective, or incorrect, or if you are filing a valid warranty claim within the 12-month warranty period.
- No restocking fees will be charged.
Damages, Defects, and Warranty Claims
Please inspect your order upon arrival. If your item is defective, damaged, or fails to perform properly within the 12-month warranty period, please contact us immediately at support@luvonetic.com or +1 (307) 445-3132 with photos/videos of the issue so we can evaluate and make it right (via repair, replacement, or refund).
Exceptions / Non-Returnable Items
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Lost Packages
If your package appears to be lost in transit, please contact us. Once verified by our support team, we will happily send a replacement or issue a full refund according to your preference.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 7 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
If more than 7 business days have passed since we approved your return, please contact us at support@luvonetic.com.
Policy Summary:
- Return Window: 30 Days from delivery
- Warranty Coverage: 12 Months (for manufacturing defects)
- Return Method: By Mail
- Restocking Fee: None (Free)
- Return Shipping Cost: Customer pays (Free for defective/damaged/warranty issues)
- Refund Processing Time: 7 Business Days
Return address: 2232 Dell Range Blvd Ste 303 #1047, Cheyenne, WY 82009, USA
Cancellations
You may cancel your order free of charge within 24 hours of placing it. If the order has already been shipped, please follow our standard return process upon receiving the package.
Contact Information
Store Name: Luvonetic.com
Business Address: 2232 Dell Range Blvd Ste 303 #1047, Cheyenne, WY 82009, USA
Email: support@luvonetic.com
Phone: +1 (307) 445-3132
Support Hours: Mon–Sun, 9am–6pm Mountain Time (MT)